Frequently Asked Questions


Are gas hearth products expensive to operate? 
Operating cost will vary by region, by gas utility, and by fuel type. Based on national averages, a natural gas fireplace consuming 27,000 BTUs/hr will cost less than 20 cents/hr to enjoy. LP units run slightly higher. Your monthly gas bill should include your exact cost per therm (100,000 BTUs). Based on this rate, and the BTU input listed on the rating plate on your appliance, you can calculate the cost for your area. 

How do I clean my gas logs?
Never, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed. 

Why am I feeling a cold draft from my wood burning fireplace?
There are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that could also cause a draft. Please check with your builder or installer on the insulation of the chase.

Doesn’t the solid glass panel keep me from getting heat out of my direct vent gas fireplace?
On the contrary, the glass panel keeps warm room air which your furnace has already heated from going up your fireplace flue. Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, heating and returning it to the room through the top grill. 

How much gas does the pilot light use? 
A pilot light will burn 800 to 1500 BTUs/hr. Your monthly gas bill should include your exact cost per “therm” (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light. 

How do I light my gas log set?
If you know the type of pilot light your gas log set uses, please watch the corresponding video below. Or call us at 419-476-0300 and one of our experts can help you.

How to Light Gas Log Sets – Manual Standing Pilot
How to Light Gas Log Sets – Millivolt Standing Pilot
How to Light Gas Log Sets – Matchlight Standing Pilot


If I buy a large patio grill from Fireside Hearth and Home how can I get it home? I have a small car. 
We offer free assembly and local delivery on most of the grill products we sell. Delivery fees may apply outside the Toledo area. 

What’s the big deal with the Big Green Egg? Why is it so popular? 
If you don’t know, ask someone who owns one. They will be sure to tell you why they love it! There are as many reasons to love the Big Green Egg as there are ways to cook on it. The ceramic construction of the Big Green Egg is designed to absorb smoky flavors from cooking and infuse that smoky flavor into other food you cook. The more you use it, the better it works. Its versatility allows quick cooking of burgers and steaks, baking pizzas or cornbread, and long, slow smoking of ribs. The cooking options are endless with some of our customers even cooking their Thanksgiving turkeys on the Big Green Egg!


Can I replace the sling fabric on my patio furniture? 
Yes. We can order new fabric for Telescope or Homecrest brand chairs and chaise lounges whenever you want to update the look of your outdoor space. We can also provide the labor to install the new fabrics. Unfortunately, we cannot do this for brands other than Telescope or Homecrest because we buy replacements direct from the original factory. 

Is there a warranty on your patio furniture? 
Yes. Our manufacturers, Homecrest and Telescope provide warranties on aluminum frames and marine grade polymer (MGP) parts for 15 years from date of purchase. 

Why is there such a big price difference between your patio furniture and what I can get at the big box stores? 
The patio furniture we sell is made in the U.S.A. and completely customizable to your color and style. It is built to last and that is why it can support a 15 year manufacturer warranty. You can create your own custom order and add pieces to expand your collection and repair parts even years down the line.

In most cases, the big box stores buy in large quantities from foreign countries which is why they have lower prices and smaller selections. This is also why it can be difficult or impossible to buy additional pieces or repair parts once the store has sold out. Some imported products claim to be all aluminum but still have some steel parts which can rust and stain your patio. Remember…You get what you pay for.


I bought my Sunsetter Awning from a company that is no longer in business, can you still provide service if I bought it elsewhere? 
Yes. We can help you with repairs, parts and even replacing the fabric of your existing awning. 

I have a motorized awning and worry about it being damaged in high winds? Is there something I can do? 
To prevent damage, most brands offer a wind sensor that will automatically close a motorized awning in the event of high winds. These sensors can be added to existing awnings.

If I leave my retractable awning extended most days in the summer will it fade? 
Sunbrella fabrics used for awnings are designed for outdoor elements including sun, wind and rain. You will be able to enjoy your awning for many years without worry.