Are gas hearth products expensive to operate?
Operating cost will vary by region, by gas utility, and by fuel type. Based on national averages, a natural gas fireplace consuming 27,000 BTUs/hr will cost less than 20 cents/hr to enjoy. LP units run slightly higher. Your monthly gas bill should include your exact cost per therm (100,000 BTUs). Based on this rate, and the BTU input listed on the rating plate on your appliance, you can calculate the cost for your area.
How do I clean my gas logs?
Never, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.
Why am I feeling a cold draft from my fireplace?
There are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.
Doesn't the solid glass panel keep me from getting heat out of my direct vent gas fireplace?
On the contrary, the glass panel keeps warm room air which your furnace has already heated from going up your fireplace flue. Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, heating and returning it to the room through the top grill.
How much gas does the pilot light use?
A pilot light will burn 800 to 1500 BTUs/hr. Your monthly gas bill should include your exact cost per "therm" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.
I did not buy my grill at Fireside, can I still get service?
Yes. We provide maintenance service on ALL major brands of outdoor gas grills and fire pits.
Can I order parts for my gas grill from you?
We can get repair parts for most major brands of grills. We may not have your parts in stock but we can likely order them from one of our many distributors.
If I buy a large patio grill from Fireside Hearth and Home how can I get it home? I have a small car.
We offer free assembly and local delivery on most of the grill products we sell. Delivery fees may apply outside the Toledo area.
What’s the big deal with the Big Green Egg? Why is it so popular?
If you don’t know ask someone who owns one. They will be sure to tell you why they love it! There are as many reasons to love the Big Green Egg as there are ways to cook on it. The ceramic construction of the Big Green Egg is designed to absorb smoky flavors from cooking and infuse that smoky flavor into other food you cook. The more you use it the better it works. Its versatility allows quick cooking of burgers and steaks, baking pizzas or cornbread or long, slow smoking of ribs just to name a few. Some of our customers even cook their Thanksgiving turkeys on the Big Green Egg!